Information We Collect

If you reach out about corporate floral arrangements or gift services, we gather the information you choose to share. This may include your name, company name, email, phone number, delivery addresses, and details of your floral needs. Payment details are also collected when you place orders, but they are securely handled by our payment partners.

For corporate clients, we may also acquire extra business information, like company registration data, preferred delivery timings, and budget requirements, to tailor our service to your business needs.

Our site collects certain technical details automatically when you browse, such as your IP address, browser, device details, and how you move through the site. We use this to enhance performance and learn how clients discover our services.

How We Use Your Information

We primarily use your data to complete orders and deliver strong customer service, including processing orders, coordinating deliveries, crafting customized arrangements, and communicating about your service needs.

We also use information to enhance our offerings and website experience, helping us identify the corporate floral services most valued by clients and how we can better assist the business community in United Kingdom.

Information Sharing and Disclosure

CopperLatticePond respects your privacy and does not sell your personal data to others. We disclose information only when needed to deliver our services or when required by law.

We may share essential information with trusted service partners who assist us in running our business, including delivery partners, payment processors, and technical service providers. These partners are contractually required to safeguard your information and use it solely for the services they perform for us.

We may disclose information when required by law, a court order, or government request, and we may share it to protect our rights, property, or safety, or that of our customers and employees.

Data Security Measures

We prioritize protecting your personal data and apply suitable technical and organizational safeguards to shield it. This includes safe data storage, protected communications, and restricted access to personal information within our organization.

While we deploy robust security measures, no method of online transmission is entirely risk-free. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or limit the use of your personal information.

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as it is needed to provide our services and meet legal obligations. Retention durations vary based on the type of information and the purpose for which it was collected.

Cookies and Web Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.

You can adjust cookie settings in your browser. However, turning off certain cookies may impact how the site functions. For detailed information about our cookie practices, please consult our Cookie Policy.

External Links

Our site may include links to external websites or services. This privacy policy covers only CopperLatticePond and our website. We are not accountable for the privacy practices of other sites.

We encourage you to review the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this policy.

We invite you to periodically review this policy to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.